Test Alarm System

📅

Test Monthly

TMC runs a full diagnostic test at the time of install and/or switchover to ensure all components are communicating to our monitoring facility. However, due to phone line failures, lightning and/or power surges, changes in phone service, VOIP, cable phone lines, etc., we urge you to test your system monthly.

📋

How to Test My Alarm System

1. 1
   Call our 24/7 Monitoring Facility: Dial 1-866-247-4999 and select option/ext 31 to speak to a live operator
2. 2
   Prepare your credentials: Have your ID number/password ready which identifies you as the authorized user of your monitored premise
3. 3
   Request test mode: Advise the operator you would like to test your alarm system
4. 4
   System offline: The operator will take your alarm system off line so that no dispatching will occur during your testing
5. 5
   Secure all entry points: Close all doors and protected windows
6. 6
   Arm the system: Arm your system and allow delay time to expire
7. 7
   Trigger the alarm: Activate your alarm by opening a door/window, pressing a panic button or crossing the path of a motion sensor
8. 8
   Let it sound: Allow your siren to sound for 30 to 60 seconds
9. 9
   Disarm: Disarm the system
10. 10
    Call back: Dial our 24/7 Monitoring Facility at 1-866-247-4999 and select option 5 to speak to a live operator
11. 11
    Verify identity: Have your ID number/password ready which identifies you as the authorized user of your monitored premise
12. 12
    Check results: Advise that you are calling to check test results
13. 13
    Review communication: The operator will describe the alarm signals received by our Monitoring Station
14. 14
    Return to service: Ask the operator to take your system off test in order to put your system back online
15. 15
    Testing complete: You are done!

🔧

If Your Test Fails

If your alarm system did NOT communicate to our monitoring facility...