The Monitoring Center encourages its customers' to test their security alarm systems monthly.

TMC runs a full diagnostic test at the time of install and/or switchover in order to ensure all of the components are communicating to our monitoring facility. Due to phone line failures, lightening and/or power surges, a change in phone service, VOIP, cable phone line etc...we urge you to test your system monthly. There are many outside interruptions that can cause your normally reliable security system to become incapable of doing its' job.

1. Dial our 24/7 Alarm Monitoring Facility at 1-866-247-4999 and select option/ext 31 to speak to a live operator
2. Have your ID number/password ready which identifies you as the authorized user of your monitored premise
3. Advise the operator you would like to test your alarm system
4. The operator will take your alarm system off line so that no dispatching will occur during your testing
5. Close all doors and protected windows
6. Arm your system and allow delay time to expire
7. Activate your alarm by opening a door/window, pressing a panic button or crossing the path of a motion sensor
8. Allow your siren to sound for 30 to 60 seconds
9. Disarm the system
10. Dial our 24/7 Monitoring Facility at 1-866- 247-4999 and select option 5, to speak to a live operator
11. Have your ID number/password ready which identifies you as the authorized user of your monitored premise
12. Advise that you are calling to check test results
13. The operator will describe the alarm signals received by our Monitoring Station
14. Ask the operator to take your system off test in order to put your system back online
15. You are done!

If your alarm system did NOT communicate to our monitoring facility...

Our operator will connect you to our Service Department for assistance between the hours of 8:00am and 8:00pm EST Monday through Friday and 9:00am - 4:00pm EST Saturdays